One of the primary functions of leaders is to provide communication conduits into and out of group environments. Not only are leaders expected to keep information flowing, but they are also responsible for ensuring that their team members communicate effectively with each other, creating a harmonious and efficient workplace.Owing to the wide variation in human expectations, experiences and culture...
File Size: 11748 KB
Publisher: Enterprise Educational Resources; 1st edition (April 26, 2016)
Publication Date: April 26, 2016
Sold by: Amazon Digital Services LLC
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Format: PDF ePub Text djvu book
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ation processes are not always a simple exchange of verbal and/or non-verbal messages. Environmental barriers may create situations where communication is impeded to the point where it becomes impossible. Personal preferences, expectations and perceptions also have potential to create difficulties. Being aware of these factors and developing skills to manage them are critical skills for successful leadership.Successful leaders will always be fully attuned to and engaged in building and maintaining the groups that they lead. Encouragement and reward for outstanding performance ensures that people feel that their contribution is valued and that their efforts are always appreciated. Where intervention is necessary, managing interpersonal communication issues between staff can be challenging, but also very satisfying for everyone involved when successfully resolved.The book covers the requirements set down by the unit of competency BSBLDR401 Communicate effectively as a workplace leader (Release 1). It explains techniques and strategies for developing the skills required to function as an effective and well respected team leader. Ways to maximise communication clarity and success in the workplace are explained. Establishing good rapport with each person on an individual basis as well as between group members is explained as being an important way to build strong bonds between all parties.Potential barriers to communication and practical ways to overcome them are outlined. Putting these into practice will assist with maintaining a happy and efficient work environment. The book concludes with a section which explains practical and efficient techniques to maintain and manage the records associated with team communications.Further information on the skills, knowledge and performance criteria that are addressed in this resource can be found in the Appendix.Assessment materials for this resource can be accessed online from the Enterprise Educational Resources website at www.enterprise-educational-resources.com.